Delivery
- Collect from a Pudo locker — R70. We send it to a locker of your choosing, you get a code, and you collect whenever suits you. Lockers are open 24/7.
- Delivered to your door — R110. Arrives on a working day at the address you gave us.
- Free either way on orders of 10 bracelets or more.
- USPS Ground Advantage — $5. Tracked, usually 3 to 7 business days anywhere in the US.
- USPS Priority Mail — $10. Tracked, usually 1 to 3 business days.
- Free either way on orders of 10 bracelets or more.
- US orders ship from our stock inside the United States, so there are no customs forms and no import duties. We ship to every state, PO boxes and APO/FPO addresses.
Most parcels arrive within two to four working days; outlying areas can take a day or two longer. You get a tracking number by email the moment it ships.
We pack and hand over to USPS within one to three business days of your order. You get a USPS tracking number by email the moment it ships.
If something is wrong
Damaged, faulty, or not what you ordered: email us within 30 days at hello@tappdza.co.za with your order number and a photo. We replace it or refund you in full, including the delivery you paid. You do not pay to send anything back.
Changed your mind: under the Consumer Protection Act you may cancel within 7 days of delivery. Send it back unworn and in its packaging, and we refund the price of the item. Return postage is yours in this case.
Changed your mind: tell us within 7 days of delivery and send it back unworn and in its packaging, and we refund the price of the item. Return postage is yours in this case.
Chip stopped working: tell us what happened and send a photo of the bracelet. If the chip failed rather than the band being damaged, we will look at it and sort out a fair outcome with you. Your rights under the Consumer Protection Act apply either way.Your rights under your state's consumer protection laws apply either way.
Refunds
Refunds go back to the card you paid with, through Yoco. We process them within 3 working days of agreeing the refund; your bank then takes its own few days.
Refunds go back to the card or wallet you paid with, through Stripe, in US dollars. We process them within 3 business days of agreeing the refund; your bank usually takes 5 to 10 business days to show it.
Custom and bulk orders
Bracelets with a verse set chosen by your group are made for you and cannot be returned for a change of mind. Faults and damage are covered exactly as above. Bulk quotes hold for 30 days.
Where to send it
US orders come back to our US stock, not to South Africa. Email us first at hello@tappdza.co.za with your order number and we will send you the US return address — and, if the fault is ours, a prepaid USPS label. Put your order number in the parcel and keep your tracking number until the refund lands.
Returns go to TappdZA, 91 Tugela Street, Riversdal, Meyerton, Gauteng, South Africa. Email us first — hello@tappdza.co.za — so we know a parcel is coming and can match it to your order. Put your order number in the parcel. Keep your tracking slip until the refund lands; until it arrives with us, the parcel is still the courier's problem to solve, and the slip is the proof.
Still stuck?
Email hello@tappdza.co.za. A person reads every one of those and answers it, usually the same day.